So that we can understand your specific needs and make sure all your expectations are met, please contact our Visitor Services Team on 08450 840 900 to book your tickets. All members of our team are fully trained in all aspects of the Studio Tour and will work closely with you to make your visit as enjoyable as possible.

Carers

One free carer ticket can be provided for each paying disabled visitor and these are booked through our Visitor Services Team. Carers must provide assistance to the visitor and proof of entitlement will be required on entry to the Studio Tour. We currently accept the following:

- Letter/notice of entitlement for Disability Living Allowance

- Letter/notice of entitlement for Invalidity Benefit

- Freedom pass featuring the ‘D’ logo

If you have any questions regarding proof of entitlement please raise this with a member of our Visitor Services Team before your visit.

British Sign Language (BSL) Tours

In order to assist our visitors who are deaf or hard of hearing, we provide British Sign Language tours at no extra cost. The interpreter will remain onsite for the duration of the Studio Tour and will meet you in the entrance foyer. BSL tours are available in the morning on a wide range of dates and must be booked at least 14 days in advance. While they are easiest to book when purchasing your ticket, they can also be added afterwards when sufficient notice is given. To add the BSL element to an existing booking or to enquire about purchasing tickets with a BSL guide please call one of our Visitor Services Team on 08450 840 900.

Assistance Dogs

We welcome all registered guide dogs, hearing dogs and medical alert dogs into the Studio Tour. If your dog requires a water bowl, please ask a member of staff who will be happy to provide one. We do not permit other dogs or pets to enter the attraction.

Wheelchairs

While manual and electric wheelchairs are welcome inside the Studio Tour, we require advance notice due to seating restrictions within the cinema screen at the beginning of your visit. Please make us aware of your needs when booking tickets.

The majority of the Studio Tour is suitable for wheelchairs but some areas can be difficult to navigate, these include Diagon Alley’s cobbled street and the Great Hall’s slate floor. The Hogwarts bridge can only be accessed via a short staircase and alternative access cannot be provided because the bridge, as an original set piece, has an uneven surface which is unsuitable for wheelchair users. Similarly, the Knight Bus has a short boarding platform which cannot be accessed by wheelchairs.

Our green screen area, which provides visitors with the chance to have their picture taken on a broomstick or in the flying Ford Anglia, is fully accessible. Seatbelts can be provided on the broomsticks for those who need them and wheelchairs can fit directly inside the Ford Anglia.

Mobility Vehicles

For health and safety reasons, we cannot allow mobility vehicles or electric scooters into the attraction and have no facilities to charge them. We have a number of free manual wheelchairs available to borrow for those who need to arrive using a mobility vehicle or electric scooter. Please inform a member of our Visitor Services Team before your visit so that we can arrange this in advance.

Digital Guides

Our handheld audio-visual guides bring the Studio Tour to life with fascinating filmmaking facts, exclusive behind-the-scenes footage and cast and crew interviews. They cost £4.95 per person and act as extra content for the Studio Tour rather than as an audio descriptive guide for those who are blind or visually impaired.

Personal induction loops can be provided for our hireable Digital Guides, which are available on arrival in the foyer area of the Studio Tour. They require hearing aids to be moved to the ‘T’ position and can be requested in advance from our Visitor Services Team.

The Digital Guides are available in English, French, German, Italian, Spanish, Japanese, Mandarin and Russian. Visitors who are registered as deaf can receive a free Digital Guide, which contains subtitled versions of the videos located throughout the Studio Tour.

Audio Assistance

Induction loops are fitted throughout the tour and are compatible with most hearing aids provided with the “T-coil” (T switch) function. Personal induction loops can also be provided for our hireable Digital Guides. These are available when you collect your Digital Guide from the lobby area of the Studio Tour.

If you have any questions regarding induction loops or the use of hearing aids within the Studio Tour please contact a member of our team here or by phone on 0845 084 0900.

Parking

Parking is provided free of charge in our car park directly outside the Studio Tour. There are a number of blue disability badge parking bays available close to the main entrance for the convenience of our eligible visitors. Please ensure that you bring your disabled parking badge on the day of your visit and display in your window. For more information or for specific enquiries, ask one of our car park attendants on arrival.

Getting Tickets

In order to collect your free carer ticket on arrival, you will need to present proof of eligibility in either a letter or notice form regarding Disability Living Allowance or entitlement for Invalidity Benefit. We also accept freedom passes endorsed with the ‘D’ logo.

Toilets

There is an accessible toilet within the main entrance foyer with space for a disabled person and up to two carers. Disabled toilets are also located at additional locations throughout the Studio Tour.

Drop-off Points

You are welcome to drop-off visitors within our car park if you are not attending the Studio Tour yourself – for directions and further information just ask any of our car park attendants on arrival. 

Getting Around

Throughout the Studio Tour, the majority of the props are contained within glass cases or within fragile sets and cannot be touched. Please bare this in mind if bringing a guest who is visually impaired.

To help us provide you with the best possible service, we do ask you to disclose any access requirements you may have when booking your tickets so that we can do our best to assist you.

Please see above for details on our wheelchair accessibility.

Toilets

All toilets are easily accessible and disabled restrooms are located at regular points throughout the Studio Tour.

Medical assistance

Should you require medical assistance while at the Studio Tour, please contact your nearest member of staff. They will be located throughout the attraction and can be identified by their blue striped uniform and name badge. We always have a dedicated first aider on site and are happy to help if you have a problem.

Queuing

We are happy to arrange seating for those who have difficulty queuing or standing for long periods of time. Should you require this service, please speak to a member of staff who can arrange for you to wait separately whilst still holding your space in the queue.

Seating

A number of benches are located at regular intervals throughout the Studio Tour for your convenience.