Is there a cloakroom?
Yes - coats, bags, umbrellas and luggage can be left in our free cloakroom while you enjoy the event. The cloakroom is located at the Information Desk in our Lobby.
Will I receive a ticket in the post?
For this event, your booking confirmation will act as your ticket and no tickets will be posted. A souvenir ticket package will be available upon arrival at event registration.
Will all areas of the Studio Tour be open?
Yes - you will have access to the Studio Tour in its entirety between 8:30am and 10.00pm.
I’ve already purchased a standard Studio Tour ticket. Can I upgrade to this event?
Visitors with a general admission ticket are welcome to upgrade to a ticket for this event. To do so, please contact our Visitor Services Team on 0345 084 0900.
Do you have a vegetarian option?
A vegetarian option is available (both these options can be seen in the PDF menu download on the right hand side of this page). Please request your vegetarian option by contacting our Events Team.
What will I need to bring with me?
Please bring your booking confirmation with you as this will act as your ticket to the event. If you wish to consume alcohol, you will also need to produce a valid photo ID to prove that you are over 18.
Must guests meet an age requirement in order to attend?
This event is open to guests of all ages. All children under 16 must be accompanied by an adult. For children aged 4 and under no admission fee will be charged, each child aged 4 or under will receive a souvenir ticket upon arrival.
I cannot make this event. Will you be holding any others?
Please check our website for updates on future events.
What facilities do you offer for carers?
Carers who are accompanying a disabled visitor are welcome to take part in this experience. Tickets must be booked via our Visitor Services Team on 0345 084 0900 and are offered at a reduced rate of £45 per carer. This includes all aspects of the experience.
How do I inform you of my dietary requirements?
Upon booking, you will receive an email confirmation which will direct you to contact our Events Team with your dietary requirements.
How can I book tickets?
Tickets can be booked online or by calling our Visitor Services Team on 0345 084 0900.
How early can I arrive at the Studio Tour?
We suggest arriving for 8.30am to register at the event and collect your souvenir ticket package.
What happens if I arrive late?
If you are running late, please see a member of staff who will take you in to the attraction to join the other guests.
What are the menu options?
A standing canapé reception will be served beside the Hogwarts castle model with alcoholic, cold and hot beverages available (you can download the menu on the right hand side of this page).
What is the refund policy?
This event is subject to a no refund policy.
Will the shuttle bus be running?
Yes, we will operate a complimentary shuttle bus service for guests to the Studio Tour, leaving Watford Junction at 8.10am. Additional shuttle buses will return to Watford Junction throughout the day. Guests are responsible for all travel arrangements; please check train times before travelling.
Does the package include any special extras?
Guests will each receive a cup of Butterbeer during their visit. You will also receive a photo of yourself and your group seated at an arranged photo opportunity in the Great Hall.
Will the Studio Shop remain open?
The Studio Shop will remain open until the last guest moves into the lobby. You will be able to enter the shop upon arrival and again at the end of your Tour.