You can find our most frequently asked questions below; simply use the search function to find the answer you are looking for.
Does the Studio Tour have wheelchair access?
The majority of the Studio Tour is suitable for wheelchairs but some areas can be difficult to navigate, including Diagon Alley’s cobbled street and the Great Hall's slate floor. The Hogwarts bridge can only be accessed via a short staircase and alternative access cannot be provided because the bridge, as an original set piece, has an uneven surface which is unsuitable for wheelchair users. You can find out more on our Accessibility page.
What can I expect from the Studio Tour?
The Studio Tour offers visitors a unique experience to explore two soundstages and a backlot filled with original sets, animatronic creatures and breathtaking special effects. Along the way, you'll enjoy interactive activities such as the opportunity to 'fly' a broomstick like a member of the cast and there's also the chance to purchase a frothy cup of Butterbeer! We also recently opened a recreation of Platform 9 ¾, featuring the original Hogwarts Express! Head to the About the Studio Tour page for more information.
How much are tickets?
Why do I need to pre-book? Can I book tickets at the attraction?
To ensure you have the best experience possible, we have limited the number of visitors that can visit the Studio Tour at any one time. This means that you will need to book into a time slot ahead of your visit. As spaces are limited, we strongly suggest you reserve tickets early for your preferred date and time.
Will my bag be checked when I visit?
For the safety of the public and the protection of the tour, visitors may be subjected to a bag and/or personal search on entry.
Certain items are prohibited from entering the tour including knives and bladed weapons, alcohol or illegal drugs, CS / pepper spray or anything which could be considered a security risk. Items found will be confiscated and illegal items will not be returned. We work in conjunction with the police to maintain a safe and enjoyable experience for all. Please do not bring these items with you. For further information click here.
If you have any concerns please speak to a member of staff.
Can I bring a pet to the Studio Tour?
We welcome all registered guide dogs, hearing dogs and medical alert dogs into the Studio Tour. If you wish to bring an assistance dog with you for your visit, please ensure you have formal identification for the dog with you such as any relevant documentation or jacket. If your dog requires a water bowl, please ask a member of staff who will be happy to provide one. We do not allow other dogs or pets to enter the attraction and they cannot be left in vehicles for safety reasons. The nature of the attraction means that visitors cannot return to the car park until the end of their visit.
What times can I contact the Studio Tour?
Our Visitor Services Team are available daily and can be contacted on 0345 084 0900.
Monday – Friday: 8am - 6pm
Weekends and Bank Holidays: 10am - 5pm
Please note, the Visitor Services Team are unavailable on Christmas Day and Boxing Day.
How many people does a family ticket cover?
A family ticket permits entry for two adults and two children, or one adult and three children.
I bought a family ticket for one adult and three children and I would like to change this to two adults and two children. As this is the same price, do I need to change my ticket?
There is no need to change your ticket – simply inform us when you arrive at the Studio Tour.
We haven't booked a ticket for a young child in our party and need to add one to our booking. What shall I do?
If you've forgotten to book a ticket for a member of your party who is aged four and under, you do not need to contact us before arrival as they go free! Simply visit our Information Desk upon arrival to let a member of staff know and they will be happy to issue you with a ticket.
Is there a maximum number of children one adult can bring?
For safety reasons and to ensure our visitors get the most out of their visit, we would recommend that one adult is responsible for no more than six children.
Why are tickets now available for days that were previously sold out? My tickets say non-refundable – how is this possible?
Occasionally visitors change their plans and pay a £10 administration fee to amend their tickets subject to availability, as per our terms and conditions.
Can I alter the date of my ticket(s) once purchased?
Yes, you can alter the date of your ticket(s) for a £10 administration fee. To do this, please call our Visitor Services Team on 0345 084 0900 and make sure you have your booking confirmation to hand. Please note that all date changes are subject to availability and must be made before the date of your visit.
Do I need to print my confirmation email or can I show this to you on my smart phone?
There is no need to print your confirmation email if you would prefer to use your smart phone to show this to us. To collect your tickets you will need your booking confirmation and a form of official ID (driving licence, passport or bank card). Please note that if you are travelling by car, you will need your booking confirmation to enter the car park.
What should I do if I have not received my booking confirmation email?
If you have not received your booking confirmation email, please call our Visitor Services Team on 0345 084 0900 and they will be able to resend this. Your booking confirmation email is not a ticket and if you have chosen to collect your tickets at the attraction, you will still need to do so.
What credit & debit cards do you take as payment?
We accept Visa, Visa Debit, MasterCard, Maestro and American Express.
Can I pay by cheque?
We are happy to accept cheques from registered charities, county councils and schools within the UK. To make a booking and arrange cheque payment please contact our Visitor Services Team on 0345 084 0900.
Do you accept foreign currency at the Studio Tour?
No, we only accept pound sterling.
I'm coming today - what do I need to know/bring?
All you need for your visit are your tickets or email booking confirmation, a camera and of course your wand! If you don't have your wand, they are available in the Studio Shop!
I regularly organise group outings; do you offer any discounts?
Yes, we offer group discounts for groups of 10 people or more. Please contact our Visitor Services Team on 0345 084 0900 for more information.
Is there a special rate for school visits?
Special rates are available for primary schools, secondary schools and sixth form colleges within the UK who follow the National Curriculum. For more information please visit our Learning page.
Do I need to have a Souvenir Guidebook before I arrive for my visit? Is this a map of the attraction?
Our Souvenir Guidebook will help you to remember your magical experience forever. It’s full of in-depth information about the Harry Potter film series including many behind-the-scenes secrets and beautiful photography. You do not need to purchase a Souvenir Guidebook prior to your visit, but you can pre-order to collect with your tickets on arrival. Alternatively, you can pick one up from our Studio Shop during your visit for just £9.95.
Do you offer refunds?
Our tickets are non-refundable; however we can alter the date of your ticket(s) for a £10 administration fee. To do this, please call our Visitor Services Team on 0345 084 0900 and have your booking confirmation to hand. Please note that all date changes are subject to availability and must be made before the date of your visit.
Can I register as a trade partner with the Studio Tour?
For more information on becoming a trade partner, please visit our Travel Trade page.
How do you get to the Studio Tour by road?
We are located less than three miles from Junction 6 of the M1 and less than three miles from Junction 19 or 20 of the M25 - the attraction is clearly signposted from these exits. Please use our Journey Tool to plan the best route.
Where’s the nearest car park?
We have a free on-site car park which is a short walk away from the entrance to the Studio Tour. We have designated coach and disabled parking, just ask a member of our Car Parking Team for assistance on arrival.
Are there any drop-off points close to the Studio Tour?
Yes, there is a drop-off and pick-up point in our on-site car park. We recommend that you plan to arrive 20 minutes before your allocated timeslot for drop-offs. If you miss your timeslot we cannot guarantee entry.
Can you recommend any local taxi firms?
If you require a taxi from the Studio Tour, please visit our Information Desk in the lobby - a member of staff will have a list of local taxi numbers and a phone for you to use.
What's the nearest train station to the Studio Tour?
Our nearest train station is Watford Junction and direct trains from both London Euston (20 minute journey) and Birmingham New Street (one hour journey) arrive there. Other non-direct train services operate from London Euston but these may take longer to arrive at Watford Junction.
Regular shuttle buses, operated by Mullany's Coaches, run from Watford Junction to the Studio Tour with a journey time of around 15 minutes. Please plan to arrive at Watford Junction 45 minutes before the time stated on your ticket and have your ticket or booking confirmation ready when boarding the shuttle bus.
Return Ticket: £2.50
Single Ticket: £2.00
You do not need to pre-book your shuttle bus ticket(s) as they can only be purchased from the bus driver on the day.
Please see our Getting Here page for further details to help you plan your journey.
Is Warner Bros. Studio Tour London a theme park?
The Studio Tour isn't a theme park and as such doesn't feature rides or experiences of this nature. We offer visitors the ultimate opportunity to step on to authentic sets, discover the magic behind spellbinding special effects and explore the behind-the-scenes secrets of the Harry Potter film series.
Do you have a cloakroom?
Yes, coats and bags can be left in our cloakroom free of charge for the duration of your visit. Please note that we are unable to store food in our cloakroom.
What disabled access do you offer?
For full details please visit our Accessibility page.
How long is my visit expected to last?
Can I take a pushchair or buggy around with me?
We welcome pushchairs and buggies into the attraction but can only accommodate a limited number per time slot. With this in mind, we recommend that, where possible, pushchairs and buggies are left in our free cloakroom.
Are parent and baby facilities available at the Studio Tour?
Baby changing facilities are available in each toilet block. In addition, a private area for parents to feed complete with nursing chair and changing tables are located next to Backlot Cafe. Hot water for heating up bottles can be provided within the Studio Cafe or Backlot Cafe.
Is there a minimum age restriction?
The Studio Tour is suitable for all ages and children aged four and under can visit for free, although they will require a ticket. All children must be accompanied by an adult (aged 16 and over).
Is there a minimum height restriction for anything in the Studio Tour?
No, everyone can enjoy the attraction irrespective of height.
Can I bring a camera or video camera?
There are lots of exciting photo opportunities throughout the attraction to ensure you take home an everlasting memory. The taking of photographs and video footage with handheld cameras and mobile devices is allowed in most areas, apart from within the pre-show cinema and green screen areas. Please note, filming with the use of tripods and other specialist photographic equipment (such as drones) is not permitted across the site, including in exterior areas such as the car park.
If you are a member of the press, a camera crew or commercial photographer, please Contact Us for more information.
What do I do if my camera or phone runs out of battery?
You can buy AA and AAA batteries from our Information Desk in our lobby. Portable phone chargers are also available to hire from the Information Desk for a £20 refundable deposit.
Are there any photo opportunities at the Studio Tour?
Yes, there are lots of exciting photo opportunities throughout the tour to ensure that you take home an everlasting memory. You will be able to see the green screen technology that made Harry and his friends fly and have a go yourself. At the end of this experience you will have the opportunity to take your flight home with you by purchasing a DVD or USB of your entire flight, or a souvenir photo on your chosen background.
I have forgotten to collect my photograph, DVD or USB, what should I do?
If you have paid for your photograph, DVD or USB and have forgotten to collect it, please contact our Visitor Services Team on 0345 084 0900 and they will be able to arrange for this to be sent out to you.
I am experiencing issues with my DVD or USB, what should I do?
If you are experiencing any issues with either your DVD or USB, then please send us further details.
Can I withdraw money at the Studio Tour?
Yes, we have a cash machine in our lobby which offers free cash withdrawals.
Do you have a café at the Studio Tour?
We do have Studio Café and Starbucks at the Studio Tour, situated in our lobby. We offer fresh food with both gluten and nut free products. For more information please visit our Refreshments page.
Can I eat my own food at the Studio Tour?
You are welcome to bring your own food to consume in our backlot area or outside picnic area.
Can I smoke whilst visiting the Studio Tour?
Yes. Although the Studio Tour is predominantly an indoor attraction and smoking is strictly prohibited in these areas, we do have designated smoking areas outside our main entrance and in our backlot. Please note, we do not sell cigarettes on site.
Can I arrive in the morning if my time slot is in the afternoon?
Do you keep lost property?
We hold on to all lost property for a limited time. If you have lost an item whilst visiting, please contact our Visitor Services Team as soon as possible. Sending lost property out will be subject to postal charges depending upon the size and weight of the package. The Studio Tour accepts no responsibility for lost items.
Can I purchase gift tickets?
Yes, we do offer gift tickets which make great presents for your family and friends. Please note that your chosen recipient will be required to book their time slot by calling our Visitor Services Team on 0345 084 0900 prior to their visit. For further information please see our Gift Tickets page.
Are gift tickets posted in plain envelopes? I don’t want to spoil the surprise.
Don’t worry – your secret will be safe with us as all gift tickets are posted in plain wrapping. Please note that the name which is entered under ‘delivery details’ will appear on the envelope.
I have a gift ticket. Do I need to book a date and time slot?
Your gift ticket confirmation letter or email will tell you how many people your gift ticket is valid for. The recipient named on this confirmation must call our Visitor Services Team on 0345 084 0900 in order to reserve a date and time to visit.
Can I shop before and after my tour?
Yes, our Studio Shop is available to access before and after you enter the Studio Tour. If you arrive earlier than your allocated time slot, we are happy for you to browse the gifts and souvenir in our Studio Shop.
Can I leave my shopping in the cloakroom?
Yes. Purchases from the Studio Shop can be left in our cloakroom free of charge while you explore the Studio Tour.
Can I come on site simply to visit the shop?
A valid ticket for the date of your visit is required to visit the Studio Shop, as this is part of the attraction.
The booking is not in my name - can I collect the tickets?
The original purchaser of the tickets or gift tickets can contact our Visitor Services Team on 0345 084 0900 to add any additional names to the booking. Once your name has been added, you can then bring along your ID on the day to collect the tickets.
The date I want to visit does not have any availability. Do you hold back tickets/ are we able to purchase tickets on the day?
We do not hold back additional tickets for sale over the phone or on the day. For available dates and time slots, go to our Buy tickets page.