TERMS AND CONDITIONS
1. These terms and conditions relate to ‘Valentine's Dinner in the Great Hall’ (the “Event”). The Event takes place at Warner Bros. Studio Tour, Studio Tour Drive, Leavesden, Hertfordshire, WD25 7LR (the “Venue”) and the Event will take place on Friday 14th February 2020, Saturday 15th February 2020 and Sunday 16th February 2020.
3. Tickets may only be purchased from the Venue’s website (www.wbstudiotour.co.uk/valentines) or from the Venue’s Visitor Services Team on 0345 084 0900.
4. Tickets shall be available to purchase:
4.1. From 10am (GMT) on Sunday 8th December 2019, for Wizarding World Gold members only (“Pre-Sale”); and
4.2. From 10am (GMT) on Tuesday 10th December 2019, for members of the general public, including Wizarding World Gold members (“General Sale”).
5. For each Event Evening, there are fifty seven (57) Tickets in total available for purchase as follows: eleven (11) Tickets are allocated for Pre-Sale and the remaining forty six (46) Tickets are allocated for General Sale. Any of the eleven (11) Tickets for an Event Evening not sold during Pre-Sale, shall be made available for purchase in the General Sale. All Tickets are sold on a strictly first-come, first-served basis. Purchases are limited to one Ticket per customer.
6. One (1) Ticket per Event Evening costs four hundred and ninety five pounds sterling (£495). One (1) Ticket permits two (2) guests (aged 18 years or over only) to attend the Event Evening specific to that Ticket.
7. Carer Tickets are also available at a cost of one hundred and twenty pounds sterling (£123.75). Carer tickets must be purchased over the phone via the Venue’s Visitor Services Team on 0345 084 0900.
8. Once acquired, whether by purchase or on a complimentary basis, Tickets are non-refundable, non-transferable and void if altered. Tickets that Warner reasonably suspects have been transferred or altered shall not be honoured. Tickets are not for resale. Any such resale shall have the effect of rendering that Ticket void.
9. Only Tickets purchased directly from the Venue are valid for admission. Tickets purchased from unauthorised third parties, including online auction sites, are not valid for entry.
10. The Event is open to adults aged 18 years and over only.
11. Tickets for the Event are inclusive of everything stated in the event description (www.wbstudiotour.co.uk/valentines) and do not include anything not listed above, including without limitation, accommodation or spending money.
12. Following purchase of Tickets, guests shall be contacted via email requesting that they provide any dietary requirements. Dietary requirements must be communicated by email using the following address: [email protected].
13. Please note that it is Warner’s policy to refuse to serve alcohol to anyone under the age of eighteen (18). At any time during the Event, Warner staff and security shall have the right to ask guests to produce valid proof of age identification. Warner may refuse to serve alcoholic drinks to any guest who fails to prove that they are eighteen (18) years of age or over and/or who appears to be intoxicated.
14. Guests shall not be allowed to take alcohol outside of the Venue.
15. Warner reserves the right to immediately remove any guest without liability or compensation who fails to comply with the Terms.
16. Personal items left in the Venue’s cloakroom or elsewhere at the Venue are left at owners’ discretion.
17. Warner and its affiliated and/or associated companies, agents, partners and/or other third parties authorised by Warner (together, “Warner Partners”) may create motion pictures, still photographs and/or sound recordings of Guests (“Content”) during the Event at the Venue.
18. By attending the Event, guests confirm that they grant and assign to Warner all rights (including, without limitation, present and future copyright, performance property rights and all neighbouring rights (including so-called authors' rights) in and to the Content and give Warner and/or Warner Partners all consents necessary for the reproduction, exhibition, transmission, broadcast and exploitation of the Content throughout the world in perpetuity and by any and all means and in any and all media now existing or in the future created or discovered, without payment or acknowledgement. The rights shall include, but not be limited to, the right for Warner and/or Warner Partners to use the Content (including, any dubbed, edited, altered and/or adapted versions of the Content) with or independent of other images, for commercial and/or non-commercial purposes in (including, by way of example only, in publications, exhibitions, advertising, promotional and marketing materials and online). Guests also agree to unconditionally and irrevocably waive (or otherwise assign to Warner) the benefits of any provision of law known as "moral rights" in so far as permissible and acknowledge that Warner does not undertake or guarantee that there shall be any use of or other exploitation of the Content.
19. Warner shall have the right to display signs in and around the Venue to remind guests that filming may take place during the Event.
20. A shuttle bus shall be in operation to transfer guests between Watford Junction railway station and the Venue. Transfer via the shuttle bus is a complimentary service for guests. Event tickets need to be shown when boarding the shuttle bus. The first service shall be from 7.15pm and a return shuttle bus will be on standby at the Venue for any guests that need to return to Watford Junction railway station. All guests must have exited the Venue by midnight. Guests using the shuttle bus will be responsible for their own transport to connect with/after drop-off from the shuttle bus. For those guests who do not wish to use the shuttle bus service, those guests shall be responsible for their own transport to and from the Venue.
21. Warner shall take reasonable care to ensure that the Event is as described in the Terms and as advertised to the public. However, events may occur that make some aspects of the Event impractical or inappropriate due to unforeseen circumstances or reasons beyond the control of Warner. In this situation, Warner reserves the right to vary or amend the Event to provide a reasonable alternative at any time and without prior notice to the ticket holder, as a result of which Warner or Warner Partners shall not be held liable.