We aim to issue refunds by 30th June 2026.

The UK Government has launched the Great British Summer Savings scheme to help people enjoy days out for less. VAT will be reduced from 20% to 5% on eligible activities, including qualifying tickets to Warner Bros. Studio Tour London – The Making of Harry Potter for visits from 25th June to 1st September 2026 inclusive.

You can move your booking subject to availability, however, the discount will not be applied and our standard administration fee of £10 will be incurred.

Standard adult, child, family and school tickets purchased from our website or contact centre qualify for the 5% VAT rate. Items added to your basket such as guidebooks and audio guides do not qualify for any VAT changes. Additionally, the children’s afternoon tea also qualifies for the 5% VAT rate.

If you have pre-booked at a 20% VAT rate for a visit date that qualifies for a 5% VAT rate, an automatic refund will be applied and you do not need to contact us. You will be contacted in due course once the discount has been applied. Our systems are currently being updated to reflect the changes, at this point if you book a ticket which is showing the standard price at a 20% VAT rate, a refund will be applied to reflect the 5% VAT rate.

Yes, the 5% VAT rate will be reflected in the children’s menu during this period. Any pre-booked children’s Afternoon Teas will also qualify for the reduced VAT rate which will be automatically refunded to you.

Hogwarts Table does not qualify for the discount as this is part of a package.

All tickets sold through official retailers are classed as packages and do not qualify for the refund. If you have any further questions on this, please speak to your official third party retailer.

Yes, the reduced VAT will be reflected on all standard tickets purchased directly from the Studio Tour for visits during this period. All bookings that are refunded into local currencies will be made at the corresponding exchange rate at the time of refund, which is subject to variation. We always refund the full amount in GBP and unfortunately cannot affect the exchange rate at the time.

Yes, if you are a UK school and your visit is within the Great British Summer Savings period, someone from our team will be in contact to start your refund.

The purchase of gift tickets and bookings made using a gift ticket during the reduced VAT period do not qualify for the discount.

If the credit or debit card used has expired, or the bank account closed, providing that either another account was opened with the same bank or a switch service was implemented, the refund will still be processed. It can however take up to 14 days for this money to be refunded, which is dependent on the bank or card provider. If the card or account used has been closed completely and no switch service in place, the refund will be refused and we will not be responsible for making any further refund attempts.