Frequently Asked Questions
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Ticket Information FAQs
- The date I want to visit does not have any availability. Do you hold back tickets?
- Can I alter the date of my ticket(s) once redeemed?
- How do I redeem multiple gift tickets?
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Payment Information FAQS
- What credit and debit cards do you take as payment?
- Can I pay by cheque?
- Do you accept foreign currency at the Studio Tour?
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Additional Needs FAQs
- Does the Studio Tour have wheelchair access?
- What disabled access do you offer?
- Do you have disabled parking bays?
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Getting Here FAQs
- How much is Priority Parking?
- How will I receive my Priority Parking ticket?
- How do you get to the Studio Tour by road?
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Tour Facilities FAQs
- Do you have a cloakroom?
- Are parent and baby facilities available at the Studio Tour?
- Do you have a café at the Studio Tour?
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Tour Experience FAQs
- Can I see the Privet Drive set?
- How long is my visit expected to last?
- What can I expect from the Studio Tour?
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Additional Safety Measures
- I have tickets but am unable to attend due to having to self-isolate, can I cancel my booking?
- Can I visit the Studio Shop before my Tour?
- I am exempt from wearing a face covering, can I still visit the Studio Tour?
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Gift Ticket Redemption
- I have an unredeemed gift ticket that’s due to expire, will this be extended?
- The date I want to visit does not have any availability. Do you hold back tickets?
- Can I alter the date of my ticket(s) once redeemed?