Frequently Asked Questions
-
Ticket Information FAQs
- The date I want to visit does not have any availability. Do you hold back tickets?
- Can I alter the date of my ticket(s) once redeemed?
- How do I redeem multiple gift tickets?
-
Payment Information FAQS
- What credit and debit cards do you take as payment?
- Can I pay by cheque?
- Do you accept foreign currency at the Studio Tour?
-
Additional Needs FAQs
- Does the Studio Tour have wheelchair access?
- What disabled access do you offer?
- Do you have disabled parking bays?
-
Getting Here FAQs
- How much is Priority Parking?
- How will I receive my Priority Parking ticket?
- How do you get to the Studio Tour by road?
-
Tour Facilities FAQs
- Do you have a cloakroom?
- Are parent and baby facilities available at the Studio Tour?
- Do you have a café at the Studio Tour?
-
Tour Experience FAQs
- How long is my visit expected to last?
- What can I expect from the Studio Tour?
- What are the Studio Tour opening times?
-
Additional Safety Measures
- I have tickets but am unable to attend due to having to self-isolate, can I get a refund?
- Can I visit the Studio Shop before my Tour?
- I am exempt from wearing a face covering, can I still visit the Studio Tour?
-
Gift Ticket Redemption
- The date I want to visit does not have any availability. Do you hold back tickets?
- Can I alter the date of my ticket(s) once redeemed?
- How do I redeem multiple gift tickets?