Hero Flourish

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We're here to help!

If you have questions about your upcoming visit, there are many ways we can help.

Our Most Frequently Asked Questions

Ticket Availability

Tickets are currently available until 31st December 2024. Our website shows live ticket availability and our Visitor Services contact centre does not hold additional tickets. Book tickets online

Carer Tickets

Carer tickets can be added to an existing booking by purchasing your tickets online before contacting our Visitor Services team with your booking reference number. Alternatively, you can collect a carer ticket from the Ticket Window on the day of your visit with a valid Studio Tour ticket and proof of entitlement. Learn more about carer tickets

Redeeming Gift Tickets

You can redeem gift tickets online. If you wish to add tickets to a gift booking please create a separate booking online once your gift ticket is redeemed, you can view the number of tickets available per timeslot when redeeming online.

Changing Your Visit Date

You can alter the date of your ticket(s) for a £10 administration fee. To do this, please have the booking holder contact our Visitor Services team with the booking reference number. Please note that all date changes are subject to availability and must be made before the date of your visit. Changes must be made over the phone as we do not store any payment information on our booking system.

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Contact Our Visitor Services Team

Require additional help? Speak or contact our friendly Visitor Services team.


Social Media

Visit our official social channels to find out more about the Studio Tour, our social media team can help with any questions you have about your visit.

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Message Us

Message our automated chatbot via Facebook Messenger to help answer your questions about the Studio Tour.

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Frequently Asked Questions

If you have any unanswered questions about your upcoming visit, take a look at our Frequently Asked Questions.

Read our FAQs