Make your gift extra special by including a gift box, with two design options to choose from.
Inside the souvenir box, you will receive an envelope containing a gift card printed with a personalised message and a letter with all the information needed to redeem a gift ticket.
Gift tickets are undated and the recipient will need to contact our Visitor Services team to book a date and time of their choice. Our on-site Visitor Services centre is currently closed for now so we are not able to accept calls. If you would like to redeem a gift ticket, please email us at [email protected] with your booking reference, visit date and time and we’ll be happy to book that in, subject to availability.
All bookings are subject to availability. We advise you to book at least 6-8 weeks in advance to avoid disappointment.
HOW TO BOOK
STEP ONE – SELECT TICKET TYPE
Choose from individual (adult/child) or family gift tickets. You will have the option to enhance the experience by adding a Souvenir Guidebook or Digital Guide to the booking which can be collected on the date of the visit. Learn more about enhancements.
STEP TWO – SELECT UK OR INTERNATIONAL DELIVERY
The delivery cost (UK* £13.95 / International** £16.95) includes:
- A souvenir gift box (choose between Gift Box or Winter Gift Box)
- A gift card with a printed personalised message
- A letter with gift ticket redemption instructions
- Postage and packaging (your gift box will arrive in an unbranded white box)
Multiple gift tickets can be purchased on one booking, only one box will be sent out per transaction.
* You will receive an email when your order has been dispatched. Your gift box will be dispatched within 5 business days after you have placed your order, and will arrive within 3 business days after dispatched.
** You will receive an email when your order has been dispatched. Your gift box will be dispatched within 5 business days after you have placed your order, and will arrive within 14 business days after dispatched, depending on location.
STEP THREE – DELIVERY INFORMATION
Please complete your details and include the recipient’s first name. This name will also be needed when they call to book their date and time. Please contact us on 0800 640 4550 within 24 hours should you need to amend these details.
Next, enter your chosen delivery address. You can opt to receive the gift box yourself or send directly to the recipient. As the purchaser, you will receive a confirmation email once the gift box has been dispatched.
STEP FOUR – REVIEW YOUR ORDER
Finally, review your order and enter a short message limited to 100 characters which will be printed on the gift card. The below example shows how your message would be displayed.