Throughout the Studio Tour, our helpful and friendly staff will be on hand to assist you, ensuring that you have the best possible experience.
We are currently working on updating our Additional Needs video to include our new entrance and Gringotts Wizarding Bank. If you have any concerns regarding this, please contact our Visitor Services Team on +44 (0) 3450 840 900.
Autism Tour – 20th March 2020
From 8am until 10am on 20th March 2020, we are trialling an adapted tour for visitors with autism and related conditions with changes to lighting and sound levels. For more information or to register your interest, please email [email protected].
Due to planned lift replacements at Watford Junction, some platforms will have no step free access from 28th October 2019 until March 2020. Full details on how to plan your journey can be found on the National Rail website here.
One free carer ticket can be provided for each paying disabled visitor and these are booked through our Visitor Services Team. Please note that as children aged 4 and under are entitled to free entry, a carer ticket will not be added in this instance. Carers must provide assistance to the visitor and proof of entitlement will be required on entry to the Studio Tour. We currently accept the following:
- Letter/notice of entitlement for Disability Living Allowance or PIP
- Letter from your doctor
- Blue parking badge or Freedom Pass
- DID card or Access card
If you have any questions regarding proof of entitlement please raise this with a member of our Visitor Services Team before your visit.
Carer tickets can be added to an existing booking by contacting the Visitor Services Team on +44 (0) 3450 840 900 or by emailing [email protected]. Alternatively, you can purchase all tickets via the Visitor Services Team if preferred.
BRITISH SIGN LANGUAGE (BSL) TOURS
In order to assist our visitors who are deaf or hard of hearing, we provide British Sign Language tours at no extra cost. The interpreter will remain onsite for the duration of your visit and will meet you in the entrance foyer.
BSL tours are available at any time, subject to interpreter’s availability and must be booked at least 14 days in advance. While they are easiest to book when purchasing your ticket, they can also be added afterwards when sufficient notice is given.
To add the BSL element to an existing booking or to enquire about purchasing tickets with a BSL guide please complete a request form and email it to [email protected]. If you have any additional questions please contact our Visitor Services Team on +44 (0) 3450 840 900 via text relay.
AUDIO DESCRIPTIVE TOURS
To assist visitors with a visual impairment, we can provide an Audio Descriptive Tour at no extra cost. A member of staff will accompany your party during your visit to provide some additional information about the sets, costumes and props on display.
These are available subject to staff availability and must be booked at least 14 days in advance. Please note, we can accommodate a maximum of 8 people per tour and you may be asked to join with other visitors if there is limited availability. To organise this for your visit, please contact our Visitor Services Team on +44 (0) 3450 840 900.
We welcome all fully trained assistance dogs into the Studio Tour. Due to the nature of the Studio Tour, we are unable to accommodate assistance dogs in training.
If your dog requires a water bowl, please ask a member of staff who will be happy to provide one. We do not allow other dogs or pets to enter the attraction and they cannot be left in vehicles for safety reasons. The nature of the attraction means that visitors cannot return to the car park until the end of their visit.
While manual and electric wheelchairs are welcome inside the Studio Tour, we do require advance notice if you are visiting as part of a large group due to seating restrictions within our cinema at the beginning of your visit. Due to the layout of the attraction, this also means that only a certain number of wheelchair users can enter the latter part of the tour at any given time. Our Visitor Services Team are happy to discuss this and other accessibility concerns with you prior to booking, so please do make them aware of your specific needs.
The majority of the Studio Tour is suitable for wheelchairs but some areas can be difficult to navigate, this includes Diagon Alley’s cobbled street, the Great Hall’s slate floor, the Forbidden Forest’s spongy surface, and Privet Drive’s narrow doorway. The Hogwarts bridge can only be accessed via a short staircase and alternative access cannot be provided because the bridge, as an original set piece, has an uneven surface which is unsuitable for wheelchair users. The Knight Bus also has a short boarding platform which cannot be accessed by wheelchairs. The Hogwarts Express™ can be accessed via a short staircase and alternative access cannot be provided as it is an original set piece with a narrow corridor which is unsuitable for wheelchair users. However, a viewing carriage can be found at the end of the Hogwarts Express.
Our green screen area provides visitors with two fully accessible photo opportunities, including the chance to fly a broomstick as members of the cast would have done during filming. Visitors must be able to transfer themselves on to a broomstick and seatbelts can be provided if required.
For health and safety reasons, we cannot allow mobility vehicles or electric scooters wider than 86cm to enter the attraction. We have a number of free manual wheelchairs available to borrow for those who need to arrive using a large mobility vehicle or electric scooter.
There is seating throughout the Studio Tour. We have a number of free lightweight foldable stools available. Please speak to a member of staff on the day of your visit.
GUIDES & ASSISTANCE
Our handheld Digital Guides provide extra content for the Studio Tour rather than acting as an audio descriptive guide for those who are blind or visually impaired.
Personal induction loops can be provided and are available on arrival in our lobby. They require hearing aids to be moved to the ‘T’ position and can be reserved in advance from our Visitor Services Team.
Our handheld audio-visual guides bring the Studio Tour to life with fascinating filmmaking facts, exclusive behind-the-scenes footage and cast and crew interviews. Narrated in English, they are also available in German, French, Italian, Spanish, Japanese, Mandarin, Brazilian Portuguese and Russian.
Some of the content on our Digital Guides can also be subtitled. For more details, please speak to a member of staff at the collection point at the beginning of your tour.
Please note, subtitles are not present on media throughout the attraction. However, we can provide a portable iPad which contains a subtitled version of the cinema film for those who are hard of hearing. These are subject to availability and must be booked in advance by calling our Visitor Services Team on 0345 084 0900. This device must be returned to a member of staff when you enter the guided part of your tour in the Great Hall.
Induction loops are fitted throughout the tour and are compatible with most hearing aids provided with the “T-coil” (T switch) function. Personal induction loops can also be provided for our Digital Guides. These are available when you collect your Digital Guide from the lobby area of the Studio Tour.
Ear defenders are available to borrow for visitors who are sensitive to loud noises for the duration of the cinema. Please ask a member of staff when you arrive.
If you have any questions regarding induction loops or the use of hearing aids within the Studio Tour please contact a member of our team here or by phone on 0345 084 0900.
A Sensory Room is available within the Studio Tour. The room provides a calming environment for those with autism and other additional needs, it contains a Sensory Shell Chair, interactive light box, mirror ball and tactile mirrors. The room is located adjacent to the Backlot Café. If you would like to access the Sensory Room prior to reaching this point, please speak to a member of staff who can assist you.
VISITORS WITH HIDDEN DISABILITIES
Visitors with additional needs can collect a Hidden Disability Sunflower Lanyard during their visit. These act as a discreet sign to staff that an individual may need additional assistance or support during their visit. Our staff have been trained to recognise if an individual is wearing a Sunflower lanyard to ask whether there is anything that they might need assistance with. The lanyards are available to collect free of charge from either the Ticket Window or Information Desk during your visit. Please speak to a member of staff who would be happy to assist you.
Parking is provided free of charge in our car park directly outside the Studio Tour. A number of blue disability badge parking bays are available close to the main entrance for the convenience of our eligible visitors.
Please ensure that you bring your disabled parking badge on the day of your visit and display it in your window. For more information or for specific enquiries, speak to a member of our Car Parking Team on arrival.
In order to collect your free carer ticket on arrival, you will need to present proof of eligibility in either a letter or notice form regarding entitlement for Personal Independence Payment. We will also accept a letter from your doctor, blue parking badges or Freedom Passes.
In addition to the accessible toilets located throughout the Studio Tour, visitors can also use our Changing Place facility located in the lobby, which is accessed using a RADAR key. This fully accessible space provides a hoist, height adjustable changing bench, toilet and washbasin. The room is large enough to accommodate a wheelchair user and two carers. Please note, we kindly request that visitors bring their own slings to use with the hoist, as these are not provided.
If you require the use of this space during your visit and do not have a RADAR key, please speak to an available member of staff who will be able to assist you with accessing the area. Staff are available at the Information Desk on arrival in the lobby and throughout the Tour.
For more information regarding this or any of our other accessible facilities, please contact our Visitor Services Team on +44 (0) 3450 840 900.