Gift Ticket Redemption

The date I want to visit does not have any availability. Do you hold back tickets?

We do not hold back additional tickets for redeeming over the phone or online.
Can I alter the date of my ticket(s) once redeemed?

Yes, you can alter the date of your ticket(s) for a £10 administration fee. To do this, please call our Visitor Services team on 0800 640 4550 and make sure you have your booking confirmation to hand. Please note that all date changes are subject to availability and must be made before the date of your visit.
How do I redeem multiple gift tickets?

If you have multiple gift tickets with different booking reference numbers and you’re looking to redeem for a single visit please contact our Visitor Services team on 0800 640 4550.
Can I purchase additional tickets?

At the moment it’s not possible to purchase additional tickets when redeeming your gift ticket(s) online if you would like to purchase additional tickets, please book online or call our Visitor Services team on 0800 640 4550.