Gift Ticket Redemption

I have an unredeemed gift ticket that’s due to expire, will this be extended?

If the validity of your gift ticket was affected by our Covid-19 closures, this has been extended to be valid until 31st May 2022. This is an automatic process and there is no need to contact us to extend your gift ticket. You will retain your original booking reference number.

Please note, you need to book your tickets by the expiry date but your visit can be after this date.
The date I want to visit does not have any availability. Do you hold back tickets?

We do not hold back additional tickets for redeeming over the phone or online.
Can I alter the date of my ticket(s) once redeemed?

Yes, you can alter the date of your ticket(s) for a £10 administration fee. To do this, please contact our Visitor Services team with your booking reference number. Please note that all date changes are subject to availability and must be made before the date of your visit.
How do I redeem multiple gift tickets?

If you have multiple gift tickets with different booking reference numbers and you’re looking to redeem for a single visit please redeem them separately. You will see the number of available tickets on our webstore, alternatively please contact our Visitor Services team.
Can I purchase additional tickets?

At the moment it’s not possible to purchase additional tickets when redeeming your gift ticket(s) online if you would like to purchase additional tickets, please book online or contact our Visitor Services team.