Return your purchase to us while in store within 28 days of purchase along with a valid receipt as proof of purchase for your choice of a refund or exchange.
Products must be unused, in its original condition including original packaging and tags in good condition.
Unless faulty or not as described, we are unable to offer an exchange or refund on jewellery, confectionery, underwear, beauty products or bespoke products.
Should you wish to return a product once you have left the Studio Tour, we will happily exchange or refund within 28 days of purchase provided your product(s) meet the above criteria and you have a valid receipt as proof of purchase.
For returns by post, please contact us at [email protected] and we will give you full details of where to send your product(s). Please note while faulty products are eligible for freepost returns, you will be responsible for any delivery charges for returning non-faulty products.
For returns in person, you will either need to have a valid ticket to the Studio Tour to access the store or alternatively, please contact us at [email protected] so we can arrange your access to the store without a valid ticket.
Refunds will be made to the card used as payment (or card of your choice if you have paid cash).
None of the above affects your statutory rights.
If you have any questions about our policy or for more information (including delivery address details, refunds other than to your original method of payment, authorisation to come back to the store without a valid ticket and delivery charges that may apply to you), please contact [email protected].
Shop online at shop.wbstudiotour.co.uk.