TICKET INFORMATION FAQS
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To ensure you have the best experience possible, we have limited the number of visitors that can visit the Studio Tour at any one time. This means that you will need to book into a time slot ahead of your visit. As spaces are limited, we strongly suggest you reserve tickets early for your preferred date and time.
We do not hold back additional tickets for sale over the phone or on the day. For available dates and time slots, please visit our webstore.
A family ticket permits entry for two adults and two children, or one adult and three children.
There is no need to change your ticket – simply inform us when you arrive at the Studio Tour.
If you’ve forgotten to book a ticket for a member of your party, please contact our Visitor Services Team on 0345 084 0900 prior to your visit. If your child is aged 4 years and under, we can add this free ticket onto your booking for you. For all visitors aged 5 years or over, we will advise whether this is possible. Please note, all additional tickets are subject to availability.
Occasionally visitors change their plans and pay a £10 administration fee to amend their tickets subject to availability, as per our terms and conditions.
Yes, you can alter the date of your ticket(s) for a £10 administration fee. To do this, please call our Visitor Services Team on 0345 084 0900 and make sure you have your booking confirmation to hand. Please note that all date changes are subject to availability and must be made before the date of your visit.
There is no need to print your confirmation email if you would prefer to use your smart phone to show this to us. To collect your tickets you will need your booking confirmation and a form of official ID (driving licence, passport or bank card). Please note that if you are travelling by car, you will need your booking confirmation to enter the car park.
If you have not received your booking confirmation email, please call our Visitor Services Team on 0345 084 0900 and they will be able to resend this. Your booking confirmation email is not a ticket and if you have chosen to collect your tickets at the attraction, you will still need to do so.
Yes, we offer group discounts for groups of 10 people or more. Please contact our Visitor Services Team on 0345 084 0900 for more information.
Special rates are available for primary schools, secondary schools and sixth form colleges within the UK who follow the National Curriculum. For more information please visit our Schools page.
Our tickets are non-refundable; however we can alter the date of your ticket(s) for a £10 administration fee. To do this, please call our Visitor Services Team on 0345 084 0900 and have your booking confirmation to hand. Please note that all date changes are subject to availability and must be made before the date of your visit.
Yes, we do offer gift tickets which make great presents for your family and friends. Please note that your chosen recipient will be required to book their time slot by calling our Visitor Services Team on 0345 084 0900 prior to their visit. For further information please see our Gift Tickets page.
Don’t worry – your secret will be safe with us as all gift tickets are posted in plain wrapping. Please note that the name which is entered under ‘delivery details’ will appear on the envelope.
Your gift ticket confirmation letter or email will tell you how many people your gift ticket is valid for. The recipient named on this confirmation must call our Visitor Services Team on 0345 084 0900 in order to reserve a date and time to visit.
Entrance to the Forbidden Forest is included in the standard ticket price.
For safety reasons and to ensure our visitors get the most out of their visit, we would recommend that one adult is responsible for no more than six children.
The original purchaser of the tickets or gift tickets can contact our Visitor Services Team on 0345 084 0900 to add any additional names to the booking. Once your name has been added, you can then bring along your ID on the day to collect the tickets.
For more information on becoming a trade partner, please visit our Travel Partners page.