We Have Found 171 Results For: ticket-availability
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I have tickets but am unable to attend due to having to self-isolate, can I cancel my booking?
…with your booking reference number and we’ll be happy to rebook your tickets for another day, subject to availability. Please note, bookings can only be amended by the booking holder….
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When can I redeem my souvenir gift ticket?
You can redeem your souvenir gift ticket 72 hours after the purchase date. The purchase date can be located on your souvenir gift ticket confirmation email. Please check your junk/spam…
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Why do I need to pre-book? Can I book tickets at the attraction?
…you will need to book into a time slot ahead of your visit. As spaces are limited, we strongly suggest you reserve tickets early for your preferred date and time….
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Are gift tickets posted in plain envelopes? I don’t want to spoil the surprise.
Don’t worry – your secret will be safe with us as all gift tickets are posted in plain wrapping. Please note that the name which is entered under ‘delivery details’…
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International Schools and Educational Groups
…At present we do not offer any additional discounts and tickets are subject to availability. We accept bookings from: Universities* Language Schools International Schools Summer Schools* Extra-curricular educational groups or…
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Enhance Your Visit
…cannot be accommodated. Please note, cakes are available subject to availability and must be purchased at least 72 hours in advance of your visit date. If you have an existing…
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Hogwarts in the Snow Christmas Card – Terms and Conditions
…take part in this Competition. Entrants may enter the Competition by: Collecting the Christmas card design from either the Studio Tour while visiting with a valid ticket or by downloading…
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Do you offer British Sign Language (BSL) tours?
…duration of your visit and will meet you in the entrance foyer. BSL tours are available subject to the availability of an interpreter and must be booked at least 14…
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When will I receive my e-tickets?
E-tickets are sent automatically once the transaction is complete – please note, the email may enter your junk or spam folders. If you are still unable to locate your e-tickets…
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I have made a mistake on my Souvenir Gift Ticket. How do I update my order?
If you have entered the wrong name or details on your Souvenir Gift Ticket, please contact our Visitor Services team on 0800 640 4550 as soon as possible. We can…